Tyler is a leading global customer experience expert and speaker. Over the past 26 years, Tyler has worked with 60% of Fortune 200 in over 35 countries, helping companies gain a competitive advantage by developing effective customer experience strategies. One of 142 people globally to be awarded IBM’s Leader status in Enterprise Design Thinking, Tyler specializes in the innovation side of experience strategy. Leveraging a background in psychology, the ultimate human-centered design approach, an MBA from a top-tier school, and specialized training in Design Thinking and Service Design, he sits at the intersection where business, technology, and design converge.
His unique combination of skills has helped organizations improve their value propositions, increase their time to value, and develop sustainable revenue models while optimizing their customer and user experiences. He has helped organizations flourish, differentiate, and innovate from startups to large multinational brands in a complex global market. He has helped organizations harness the power of Human-Centered Design for transformative change. Tyler’s work in building customer-centric corporate cultures has garnered international recognition, resulting in an invitation to train as a Savior-Relier executive leader, a program used by Apple, L’Oreal, LVMH, and other top companies to train their C-Suite in empathetic leadership.
Tyler has authored several online training programs in customer-centric methodologies and holds advanced degrees in Service Design, Agile Management, Lean, and Six Sigma.