Jam Delhi - Qglue


The Delhi Service Jam (JAM DILLI) is a non-profit event, which during a weekend will bring together various multidisciplinary work teams to prototype solutions around a unique and secret theme, revealed at the same time in the 103 participating cities of the world.


Have you ever seen a music Jam-Session? A group of musicians that just start playing together without having a plan, having fun, creating a new rhythm? That’s what we do. With about 50 others, in only 48 hours, guided by a program and with the help of Design Thinking experts we’ll develop completely fresh service concepts.

User Centric

During 48 hours, teams of professionals from different field work will bring in focused on the user to solve problems and generate ideas around the proposed services.

From the idea to the prototype

The purpose of the jam is not to create projects that are feasible or implementable, but to exploit the creativity of the participants, designing services focused on the users.

Creative ideas

The good thing about jam is that there are no borders. Design enthusiasts can apply their methods and tools to make the world a better place.



Jams are completely not for profit, volunteer-run events. With the money for the tickets we cover the cost for the drinks, food and materials during the event.


Registration Fees: Rs. 1200
Location: Delhi
Date: 29 – 31 Mar 2019



17:00 – 21:00

17.00: Doors open
18.00: Welcome Talk
18.30: Theme Announcement
19.00: Theme Brainstorming
19.30: Team Formation
20.00: Wrap Up


09:00 – 17:30

09.00: Doors Open
09.30: User Research Talk
10.30: Go out
13.30: Lunch
14.30: Ideate
15.30: Prototype
16.30: Exhibition/Presentation
17.30: Wrap Up


09:00 – 16:30

09.00: Doors Open
09.30: Mentor talk
10.30: Twin jam
11.00: Back to Prototyping
13.00: Lunch
14.00: Test Prototype
15.00: Upload Prototype
15.30: Presenting to the Facilitators
16.30: Networking
17.00: Wrap Up


Awesome, but is this only for "designers" and "specialists" (whatever that means)?

Certainly not. Anyone can take part. You just need to be interested in creativity around the core focus of your chosen Global Jam (services for GSJam, public services for GGovJam, sustainability for GSusJam), and have an open, enquiring mind.

You might be a service designer, an academic, a customer, a student, a customer experience person, a UX ninja, a patient, someone in the customer frontline, unemployed, an actor, an artist, a doctor, a grandpa or a kid.

But why should I participate?

As a participant in a Global Jam, you will work through a whole design process in one weekend. Whether you are experienced or completely new to the field, you won’t just be talking about service design, you will be working with others on developing concrete ideas and designs which could become real.


  • You will learn more about a design-based approach to problems, and about sustainability.
  • You will pick up a load of new ideas and work practices.
  • You will meet a lot of cool people at all levels of experience.
  • Your work and ideas will be reviewed by your peers, and presented to the world, where they can be seen by potential customers or employers, or people who could make them real.
  • You will design something that may become a real business.
  • You might get rich and famous.
  • You will certainly have a blast.

Can you say more about what we will actually create at the Jam?

That’s really up to you.

Our basic field for this event depends on the actual Jam: For the Global Service Jam, it is “services”, for the Global Gov Jam, it is “public services”, and for the Global Sustainability Jam, it is (you guessed it) “sustainability”.

But in each Jam we will also give you a specific Theme at the start of the Jam which we hope will inspire and challenge you. (This is why it’s important not to bring an idea to the Jam – instead, let ideas happen when you are there).  As soon as you have the Theme, you can get busy…

But you might be intereted in a certain toolset or approach, or be interested in services in a particular field, or something we have not thought of yet. Whatever your interest, we are sure you will find a place for it.

But remember, the projects and prototypes you work on are only part of what the Jam creates. You will also create the experience of challenging yourself, learning new tools and sharing yours, discovering new ways to work together and meeting new collaborators. These “outputs” of the Jam are just as valuable…

My team is thinking about focussing our Jam on a certain issue or project. Is that cool?

Every Jam should be open for any ideas. Remember, “Do not bring a team or an idea. These will form at the Jam.

So if someone is interested in a particular issue, they should go to a Jam, pitch an amazing new idea aimed at that issue, and hope a team forms.  Or they should join a Team addressing a similar issue. Or they should shrug their shoulders and join something completely different which is also cool in some way.

A Jam which is set up to specifically address a certain theme, or which is set up by a group who specifically want to work together, is not truly open to all people and all ideas, so it breaks the rule above. It’s a mighty, wonderful and cool thing in itself, but it’s a workgroup, not a Jam. Do it the weekend after.  🙂

To follow the music metaphor, going along to an open stage with all your musician friends and a decision to only play Bob Dylan songs is not jamming, it’s a public rehearsal.

So, no themed Jams please! 🙂

So, what is the Theme for the Jam?

Shhh!  That’s a secret!

Of course, the overarching theme of the Jam is services – but there will be a special Secret Theme for the weekend too.  This Secret Theme will carefully chosen by representatives of the worldwide organising team, and kept Top Secret until it is announced on the Friday evening (local time) in each location.

We expect the Theme will be quite abstract, to allow a wide range of practical applications, depending on the participants’ interests.
Here’s an example from the last Global Service Jam.  In 2011, it had the theme: “(Super)HEROES”.  The participants interpreted it in many different ways, producing many different types of services based on sharing, helping, empowerment, or even super-powers.

The Theme of the 2011 Global Sustainability Jam (our sister event) was “PLAYGROUNDS”, so participants developed lots of projects about play, education, the use of spaces, and encouraging play in other contexts. But also about the places we “play out” our lives – urban regeneration, home live and so on.

The Global Jams are more about tools, methods, people, ideas and exchange than any particular field of application.


The Global Service Jam and it’s sister events Global Sustainability Jam and Global GovJam are non-profit volunteer activities organized by an informal network of service design aficionados, who all share a common passion for growing the field of service design, innovation and human experience. Know more


Go Hive- Coworking Space
Plot No-517, Phase 3, Udyog Vihar, Gurugram, Haryana 122016
Directions: https://goo.gl/maps/Tf6N9UBSQTL2

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