Workshop Overview
This virtual instructor led workshop delves into the fundamentals of the Design Thinking approach by immersion in collaborative exercises, dynamic discussions, relevant readings, and quizzes. You will experience the power of Design Thinking concepts to create a path to innovation, unveil new possibilities, and make a greater contribution to your organization’s future success.
Post the workshop, we offer a 6 weeks sustained learning journey with D.Learn. D.Learn is a tried-and tested design thinking methodology proven to yield lucrative business results for global organizations. This powerful recipe is designed to advance design thinking knowledge and demonstrates how to apply these learnings to real-world business situations.
Design thinking is a wonderful catalyst for change and innovation, orchestrating collaboration in siloed teams, building empathy and boosting revenue in organizations. Participants will learn to facilitate a design-led culture and make a greater contribution to their organization’s future success through this workshop.
Workshop Takeaways
  • Understand the end-to-end human centered framework.
  • Create a culture of design and empathy in your organization
  • Align various stakeholders and leaders towards a single purpose
  • Create real business impact over sustained periods of time
  • Understand how design thinking can come to life in a distributed working scenario
  • Practice design thinking skills through hands-on activities
  • Standardize a common language for creative problem solving
Workshop Curriculum
Importance of Design and What is Design Thinking
Importance of design in today’s economy; design thinking principles; what is meant by an “experience”
Writing the Problem Statement
Techniques to identify and write the right problem statement
Understanding Stakeholders and Users
Business goals and priorities, vision statement; techniques to understand behavior of consumers
Personas, Empathy Maps
Deriving insights, segmentation, and techniques to create user persona and empathy
Current Scenarios to identify pain points
Current journeys of personas and prioritization of focus areas
Ideation and Voting
Ideation and storyboarding tools and techniques
Deriving Goals from Ideas
Identify business goals through prioritization techniques
The goals of prototyping; designing prototypes
Present your final concept to the group
This is followed by D.Learn which is a post workshop project for applying the learning to a real world scenario.
D.Learn: Post Workshop Project
We will regularly follow up with participants over 6 weeks post the workshop through Skype/Conference calls.
D.Learn Components





Mode of Delivery
The workshop will be conducted online through virtual collaboration tools.
  • Collaboration and brainstorming tools will be provided before the session starts
  • Technology Requirements: Desktop
  • Use of state of the art virtual collaboration tools like Mural / Zoom.
  • Teams can use Mural to brainstorm, evaluate ideas and prepare storyboards using inbuilt templates and sticky notes.
  • Organize and share ideas with others.
Digital workspace for collaboration with in-built tools, templates
Remote conferencing for online meetings/workshops

Who Should Attend?

Everybody actually! Design thinking should be at the core of strategy development and organizational change. Participants can apply a design mindset to products, services, and processes; anything that needs to be improved.

This is a two-step certification programme.
Step 1
The primary “Certificate of Participation” is given after completing the 16 hour workshop.
Step 2
The second “Certificate of Completion” is given after completing the post-workshop D.Learn project.
Certificate Program in Design Thinking Playbook
Receive QGLUE’s Design Thinker’s Playbook
This is a Playbook.
For those who dare to build future-proof organizations, services, products and processes. We have captured some of the most powerful tools of Design Thinking and Innovation in this playbook. Each tool is meticulously displayed on a separate page and can be used as templates.
Certificate Program in Design Thinking Strategy
Certificate Program in Design Thinking Reviews
Certificate Program in Design Thinking Reviews
Certificate Program in Design Thinking Reviews
Certificate Program in Design Thinking Reviews
Certificate Program in Design Thinking Reviews
Certificate Program in Design Thinking
Frequently Asked Questions:
A process of creative problem solving which helps one in creating human centred products, services and processes. It not only helps one tp solve the problem but also helps one in identifying the right problem and empathise with their consumer.

1. We offer you an experiential course wherein you would get the opportunity to implement your learning through a real world business problem, because often with Design Thinking one of the major obstacles faced are during implementations.

2. Our trainers are not just design thinking practitioners, they also bring with them vast amount of experience spanning across different sectors and markets.

3. We offer you a set of most powerful Design thinking tools from a plethora of tools available in the world today, to help you solve problems in a simple way which otherwise look complex and mutil faceted.

This is a two-step certification program:

Step 1
Certification of workshop completion:
After attending the 2-day workshop

Step 2
Certificate of project completion:
The second is a certification of completion, given after fulfilment of D.Learn, which is the post workshop engagement project. For more details, please download our brochure.

The batch size ranges from 15-20 participants. This if for a more personalized experience and more time & attention is given to each participant.
It is neither, it is a discipline that teaches you to integrate Businesses, People and technology, for solving any complex problem or situation that has a human touch point.

1. Helps you create not just good solutions, it enables you to create desirable solutions.

2. Equips you with skills to solve difficult problems in a creative and simple way using a formalized framework which otherwise look very complex.

3. There is a plethora of design thinking tools and techniques available which could prove to be overwhelming for a design thinker. We offer you a set of 36 most powerful methods that could be combined depending on your need and complexity of the situation to produce effective and human centric solutions.

There’s no eligibility criteria for the workshop, thus people from all backgrounds and designations attend the workshop.

1. Helps you create not just good solutions, It also creates desirable solutions, that are implementable.

2. Equips you with skills to solve difficult and hairy problems in a creative and simple way using a formalized framework.

3. Helps you identify the correct problem and the underlying questions, segregate them and address them individually to find better solutions that are

Online courses only offer theoretical knowledge, whereas here we do things practically. Learning by doing, which is guided by our DT mentors in the 6 week, D learn programme.
Trainer Profile:
David P. Isaac
David comes with over 24 years of extensive experience designing processes and business process improvement to enhance customer and stakeholder experiences. David is a certified Design Thinker from MIT Sloan. He has consulted and trained more than 100+ organisations in India and abroad which include companies like Aon Hewitt, Airtel, Prudential, First data etc. using the design thinkers creative mind-set to design innovative solutions, transforming process and user experience.

David is currently consulting organisations for business transformation using a blend of Design thinking, Innovation TRIZ – Theory of the Resolution of Invention-Related Tasks and DFSS- Design for Six Sigma. He is a certified practitioner of TRIZ Innovation by The International TRIZ Association at Level3.
Dhananjay is a Senior Consultant with 13+ years of diverse work experience. Dhananjay has trained over 6000+ participants in Design Thinking through various course formats, and facilitated and conceptualized 70+ project specific Design Thinking sessions for various themes (Application Service Delivery, Client Visits, Diversity & Culture, Employee Experience, Workplace Solutions, Strategy and Vision.)
Before joining QGLUE, he was a core team member of Accenture’s Innovation & influence track as Design thinking & Storytelling catalyst in the Learning and Knowledge Management Business Unit, since 2015.

He is trained in Design Thinking by world leading consultants from training firms such as LUMA Institute (USA), LaunchLabs (Germany) in Design Thinking training & facilitation. At Accenture India, Dhananjay became the first and only person to be certified in Design Thinking by Accenture Global Team.

In his current role at QGLUE, he is responsible for conceptualizing workshops and training programs to foster Innovation & Design Thinking to clients of QGLUE across a range of industries.
Nimesh Pilla
Nimesh comes with over 15 years of extensive experience in Experience Design, Service Design and Brand Strategy to enhance customer experiences and create stakeholder value through Business Innovation.

Previously he was the Principal Design Strategist for IBM Ix for India markets, Head of Design Strategy at Future Group’s business Innovation Team and DGM Design at Godrej.

After his Bachelors at NID, Nimesh did his Masters in Strategic Design Management at Politecnico di Milano, Italy. Over the years he has consulted to numerous organizations large and small.
Arvind Lodaya
Arvind is a strategic innovator and brand consultant. He consults on service & business innovation and branding, design and tech. He teaches at premier institutes in India & overseas—and has been involved in several startups, including an environmental NGO, a museum on conflict, a skilling initiative and a design-led business incubator. While at Ogilvy he led the corporate rebranding of ICICI and also co-founded the Deccan Centre for Innovation & Design

He has been invited to a lot of institutions such as IIT-G to advise on its BTech program, Impact Business Leaders, University of Stellenbosch, ISB, Ambedkar University and Startup Village to lead programs on Design and Business Innovation.
Kshitij Marwah
Kshitij is a MIT TR35 “Most Innovator of the Year” Under The Age of 35, co-founder of the MIT Media Lab India Initiative and was also on the Forbes 30 under 30 list for 2018. He is a double graduate from Harvard-MIT Health Sciences and Technology program and the MIT Media Lab.

His curriculum developed at MIT has been deployed across Fortune 500 companies and top universities across spectrum enabling a new generation of innovators and spin-offs to tackle some of the hardest problems affecting these organizations. He has numerous publications and patents to his name and his inventions have been showcased across Forbes, USA Today, WIRED, TechCrunch amongst others.
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