No later than one week prior to course commencement, Q-Glue may deem that the number of participants is insufficient to effectively deliver a course. In this instance, the sales team will contact the confirmed and paid participants to determine whether another course date and time is suitable.

Q-Glue will refund all payments made by a client if the course is cancelled or course commencement is postponed by more than four weeks, unless alternative arrangements acceptable to the client can be made.

The client may also choose to transfer his/her registration (of equal value) to any other Q-Glue course without incurring any additional cost (unless specifically mentioned by Q-Glue) subject to the availability of space. Q-Glue will also try to accommodate alternative arrangements acceptable to the client.

Q-Glue cannot be held responsible for any financial loss incurred by the client or its employer due to rescheduling or cancellation of any course.

All fees will be refunded through cheque in favour of the party who had paid the fee earlier.

A course participant will not receive a refund for non-attendance in a scheduled course. In the case of an act of God, natural disaster or hospitalization that prevents the client from attending, a request can be made in writing to customer_relations@q-glue.com for consideration of a refund. Documentation may be required to support your claim for a refund.

For any cancellation request from participant, the refund of fee shall be done on the following basis:

S.No. Time when cancellation request is received Refund allowed
1. Requested with at least 7 days gap between receiving the request and training start date (both days excluded) 100%
2. Requested with at least 2 days gap between receiving the request and training start date (both days excluded) 50%
3. Requested with less than 2 days gap between receiving the request and training start date (both days excluded) Nil
4. No show of participant coming through Corporate Nomination No deduction. Invoice will be as per PO/SOW/mail.
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