Service Design Thinking

About This Course

Service design is the activity of planning and organising people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between service provider and customers. The purpose of service design methodologies is to design according to the needs of customers or participants, so that the service is user-friendly, competitive and relevant to the customers.

Design Thinking is a methodology that is used to innovate and solve business problems. Service Design is about applying design thinking and design methodologies into material products.

Workshop Benefits

Uncover opportunities and hidden potential in your organization.

Learn the framework that helps build digital ecosystems.

Align various stakeholders and leaders towards a single purpose.

Create real business impact over sustained periods of time.

Create a culture of design and empathy in your organization.

Understand tools and techniques that are shaping the world today.

What will you Learn and Do At The Workshop

What is Service Design/Design Thinking for Services

Writing the Problem Statement.

Understanding Stakeholders and Users.

Personas, Empathy Maps.

Current Scenarios to identify pain points.

Ideation and Prioritization.

Future Scenarios and Moments of Max Impact.

Prototyping.

Upcoming Workshops And Webinars

DESIGN THINKING FOR MARKETING

DESIGN THINKING: IDEATION PHASE

DESIGN THINKING BOOTCAMP

WEBINAR: DESIGN FUTURES

Frequently Asked Questions

There is no eligibility criteria set for the course. But it is essential to come with an open mind and be OK with ambiguity.

Laptop is desirable to have but not mandatory. There are no other requirements – software or otherwise.

2 days (8 hours each day).

Case studies, detailed presentations in classroom, Individual and group exercises and playback, games and field research.

Fast Facts About QAI

QAI is a leading global consulting and workforce development organization addressing Operational Excellence in knowledge intensive service organizations.

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For More Information

Contact Us to arrange a call back on how our workshops can be of benefit to you and your organization.

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  • Get Pricing, Schedule or Request a Call Back

    IN-HOUSE TRAININGS

    Understand how Design Thinking helps organisations discern unmet needs and create value from insights with our In-House Training and Consulting.

    GROUP REGISTRATIONS

    It will be an interactive session, so bring along your team. We offer special packages for group registrations.






  • Get Pricing, Schedule or Request a Call Back

    IN-HOUSE TRAININGS

    Understand how Design Thinking helps organisations discern unmet needs and create value from insights with our In-House Training and Consulting.

    GROUP REGISTRATIONS

    It will be an interactive session, so bring along your team. We offer special packages for group registrations.